Refund Policy

1. Subscriptions and Payment Provider

Refunds for KUSOX subscriptions are handled according to Paddle's applicable policies and the terms presented when you purchase your subscription.

Refund eligibility may depend on the reason for the request, the transaction details, the service provided, and any applicable consumer protection requirements. Submitting a request does not guarantee that a refund will be approved.

2. Potentially Eligible Refunds

You may contact us to request a review if your situation includes circumstances such as:

• Incorrect charges: for example, a charge that appears to have been made in error or charged incorrectly.
• Service unavailability caused by KUSOX: where the service was unavailable due to an issue attributable to us.

We will review the information you provide and determine the appropriate next steps in accordance with the applicable payment-provider policies and relevant requirements.

3. Non-Refundable Situations

Refunds are generally not available for the following circumstances, subject to applicable law and any mandatory rights you may have:

• User error: issues resulting from incorrect actions or settings made by the user.
• Failure to cancel on time: a renewal charge where the subscription was not cancelled before the applicable renewal or cancellation deadline.
• Extended usage: requests made after the service or subscription has been used for an extended period.

4. How to Request a Refund

To request a refund review, email our support team and include enough information to identify the purchase and understand the reason for your request.

1. Send the request from the email address associated with your KUSOX account or purchase, where possible.
2. Use the subject line KUSOX Refund Request.
3. Include the purchase date, subscription or plan name, transaction reference if available, and a clear explanation of why you are requesting a refund.
4. Do not include your password or full payment card details.

5. Processing Time

Refund requests may take approximately 5–10 business days to process. The actual time may vary depending on the review, payment provider, financial institution, and payment method.

If a refund is approved, the time it takes for the funds to appear in your account may depend on your bank or payment provider. We recommend keeping any confirmation or transaction reference related to your request.

6. Subscription Cancellation

Refund requests and subscription cancellations are separate actions. If you do not want a subscription to renew, make sure you cancel it using the applicable subscription or billing process before the renewal deadline.

Not cancelling on time may result in a renewal charge, which is generally not refundable under this policy, except where required by applicable law or approved under the payment provider's policies.

7. Contact Support

If you have questions about this Refund Policy or need help with a payment, please contact us using the details below.